Salesforce Marketing Cloud x ValueFirst SMS

Create a journey using Value First SMS Activity

This section provides an example of creating a journey with an SMS Activity. To begin:

  1. Log in to Salesforce Marketing Cloud and go to Journey Builder. (Inside the Journey Builder Click the Journey builder). 
  2. Create a new journey.
  3. Choose whether to build a multi-step journey with Data Extension or Salesforce Data as the entry point.
  4. Select the data extension specifically created for this journey.
  5. Select schedule type.
    • When you select Run Once, Journey Builder evaluates contacts on activation or at the specified date and time.
    • When you select Recurring, enter a start date when contacts enter the journey, how frequently contacts are evaluated for admission, and how many times they’re evaluated.
  6. Drag and Drop Send VF SMS value first SMS activity in the journey.
  7. Fill out the following information:
    • MID – Find your MID at the top right corner of the SFMC.

    • Sender Name – Enter the SMS Sender Name.
    • Select Phone Number Field – Choose Phone field from the selected data extension.
    • Message – Enter the Message. If message contains merge field choose merge field from the Add merge fields drop-down.
  8. Click on the button “Done”

Create a Journey for Retry SMS

  1. Log in to Salesforce Marketing Cloud and go to Journey Builder.
  2. Create a new journey.
  3. Choose whether to build a multi-step journey with Data Extension or Salesforce Data as the entry point.
  4. Select the SMS Delivery Report data extension.
  5. Select schedule type:
    • When you select Run Once, Journey Builder evaluates contacts on activation or at the specified date and time.
    • When you select Recurring, enter a start date when contacts enter the journey, how frequently contacts are evaluated for admission, and how many times they’re evaluated.
  6. Drag and Drop the Decision element and set the condition to check if the status equals Failed.

  7. Drag and Drop Send VF SMS value first SMS activity in the journey.
  8. Fill out the following information:
    • MID – Find your MID at the top right corner of the SFMC.  
    • Sender Name – Enter the SMS Sender Name.
    • Select Phone Number Field – Choose Phone field from the selected data extension. 
    • Message – Choose Text field from the merge field drop-down.
  9. Click on the button “Done”