Zendesk x ValueFirst SMS & WhatsApp

Steps to get the Extension:

  • Login to Zendesk Sell
  • Go to Marketplace > App Marketplace > Install ValueFirst Business Messaging
  • Note: This application used Unified API

Extension Configuration:

  • Login to Zendesk Sell
  • Go to Contact, Lead, Deal Modules and find the ValueFirst Business Messaging App at Sidebar. Open the Application

  • Click the Setting Icon at the top right.

Configure the Zendesk Credentials:

  • Click Setting at the navbar.
  • Go to Integration > OAuth.
  • Under Access Token. Click Add Access Token.
  • Scopes - Read access to all your data, except for the account and user info, Write access to all your data, except for the account and user info.
  • Use the access token in Zendesk Credentials

Configure the ValueFirst SMS Credentials

  • provide Username, Password, Sender ID and Region

Configure the ValueFirst WhatsApp credentials:

  • Provide Username, Password, Business Number and Region

Configure the ValueFirst WhatsApp Template

Note: Since Unified API doesn’t have API to fetch templates. The user should manually configure each template.

Outbound Message

  • Go inside the contact or respective module.
  • Select SMS Sender and type your message and click Send.
  • Select WhatsApp Sender and select the template and click Send.
  • After sending the message transaction data can be seen in the “Notes” section of the contact module.

DLR Report

DLR information will be added as a tag to the notes in the contact module which include Sent, Delivered, Read, Error, and error code number.

Inbound Message

If the Inbound Flow URL is configured in ValueFirst, the message sent by the customer will be added as a Note.

Message type that supported by the integration

Outbound Message - Freeform text and media template message (VIDEO, DOCUMENT, IMAGES), Header, Footer, Buttons

Inbound Message - Text, Image, Video, Document